Shipments and returns
Packages are generally dispatched within 1 day after receipt of payment and are shipped via UPS or USPS with tracking and drop-off without signature. If you prefer delivery by UPS or Fedex with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Certain items which are made to order are generally shipped within 2 to 10 business days (mostly our acrylic products, but typically anything that will be over 1-2 days is specified in the product listing). If item is out of stock, we will let you know via email that there will be a delay.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be sent at your own risk, but special care is taken to protect fragile objects.
Shipping times are estimates only, and are not guaranteed by Mandala Rose Works. The carrier controls actual delivery time, not us. USPS is by far the slowest and do not always meet their estimates. If you want a more timely delivery, we suggest you use UPS or FedEx instead.
Boxes are amply sized and your items are well-protected.
Damage or shipping claims must be reported within 30 days of the original ship date.