Our secure payment
We process payments using Paypal and Shopify for the purposes of protecting your information. We do not store any credit card information in our systems.
Order Cancellation if using Paypal as a payment option (does not apply when doing a non-paypal transaction)
Paypal does not refund transaction fees upon order cancellation. If an order is returned for reasons of no longer wanting the product and it is in new resellable condition, the buyer will be responsible for the transaction fees, which is specified here on Paypal's website (3.49% + $0.49 as of 8/22/21). Upon receipt and inspection of the returned product, the refund will be issued less the transaction fees.
Shipping fees for returned items are non-refundable.
Returns & Replacements
Returns due to changing mind or wrong item ordered, we refund or reship once the product is returned. Custom ordered items are not refundable or returnable as we have no avenue for selling custom items.
If an incorrect part was shipped, we send a replacement asap and either include a return label, or email the return label.
If it's international, we ask the customer to pay for the postage to return it and we reimburse them by way of refund once a receipt is provided.